Frequently Asked Questions

Once you submit your order and pay for it via your Shopify PLUS email invoice, you’ll receive an e-mail confirmation with your order number and details. At that point, a C&T account manager will take charge of your order, and will oversee the success of your project. They will verify the order details, confirm product availability, artwork size/format, and any additional shipping information.

After initial details are confirmed, the account manager will provide you with a digital proof showing how your logo will be applied to your product(s), including decoration options (e.g. laser etching, screen print, embroidery, etc.). Once you approve the proof the account manager will submit the order for production. They will then bird dog the process to ensure everything goes smoothly and the order is shipped out to you on time and as it appears in the proof.

Yes, with decorated orders, the customer must approve each and every order with their account manager and approve their artwork proof before we submit it to production. This way we ensure you get what you want and there aren’t any misunderstandings. On undecorated orders, we still confirm the other order details with you to ensure we’re on the same page.

POSY. provides samples of almost all the products we carry. You pay for the product and shipping. If you keep the product, fine, you've paid for it and it's yours anyway. If you return it, we will refund the product cost. 

You can also order decorated samples (AKA pre-production samples) with your logo. They are more costly as all the work to create the logo decoration still has to be completed, but only spread across an order of a single item. The good news is that if you do choose to submit a full order, you won't be double charged on the logo decoration setup fees you paid on the pre-production sample. Decorated pre-production samples cannot be returned or refunded.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.

Yes! We will never go into production until you have approved the production mockup.

All orders must be paid for in full upon order submission, and before the order goes into production. This can be done via a credit card on our Shopify PLUS eCommerce website, or by sending us a company check or issuing a wire transfer.

On our eCommerce website, we accept all major forms of credit cards. We also accept check or wire transfer (for large orders above USD$10,000.00).

In this case, you are welcome to pay with a check or wire transfer.

Your credit card is charged when the order is submitted.

POSY. utilizes state of the art SSL security on its Shopify PLUS eCommerce system. Both SSL and Shopify are industry standard eCommerce systems that safely transact billions of dollars per year.

Decoration is the industry’s term for applying a logo to your product(s). Artwork is the logo that you upload, whether it be in AI, EPS or PDF format. While C&T serves corporate America customers that generally want their product(s) decorated with a logo, there isn’t a requirement to decorate all of our products. Ask your account manager what products can be sold without a logo decoration.

For best results, we request high-resolution logo files in Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format. To be high resolution, they should be at least 1Mbyte in size (but not more than 10Mbytes).